Complaint

In the event that the customer discovers a defect in the purchased goods during the warranty period, which was not caused by its inappropriate use, but by a defect in the product itself, he has the right to claim the goods during the warranty period.

Complaint procedure
If the customer wants to complain about goods bought in the gun.cz online store, he contacts the supplier by e-mail: info@gun.cz and in the subject of the message writes: "complaint - order number" or calls the supplier on the telephone numbers listed in the contacts and both parties agree on the method of handling the complaint. Shipments sent to the supplier's address without prior agreement will not be picked up by the supplier.

Send complaints to:

NEXT COMPANY s.r.o.
Trnita 373/14
Brno 602 00

In the event of a justified complaint, the buyer is entitled to claims from the warranty arising from the Civil Code, or other legal regulations. In particular, the buyer has the right to:

to settle the complaint no later than 30 calendar days from the date of application of the complaint, unless the seller and the buyer agree otherwise
if it is a defect that can be removed, the right to free, proper and timely removal of the defect, the right to exchange defective goods or a defective part, if this is not disproportionate due to the nature of the defect, and if such a procedure is not possible, the right to a reasonable discount on the purchase prices or withdraw from the purchase contract
if it is an irreparable defect preventing the proper use of the goods, the right to exchange defective goods or withdraw from the purchase contract
in the case of removable defects occurring in large numbers or repeatedly and preventing the proper use of the goods, the right to exchange defective goods or withdraw from the purchase contract
if there are other defects that cannot be removed and if the item is not required to be replaced, the right to a reasonable discount from the purchase price or to withdraw from the purchase contract
Complaint handling
The supplier assesses the legitimacy of the claim for a defect in the goods and, after the assessment, informs the customer by phone or email about the method of handling the claim. Subsequently, the customer will be invited to pick up the claimed goods.

The deadline for handling complaints is according to law č. 634/1992 Sb. 30 days.